Client case study – Cadence

With over 40 years of leadership experience in the call centre industry, Cadence are experts at onboarding new clients seamlessly and efficiently. They invest in training and development so they can build a future for their people and clients. What remains constant throughout the Cadence journey is a dedication to customers and employees. The business has excelled in a challenging environment and is now a major employer in the town of Kilmarnock. 

Cadence founders, John Dougan and Malcolm MacLennan, both have vast experience of the business process outsourcing (BPO) sector. The 2 had worked together before they took the plunge in 2022 to start their own call centre. 

Aspen Solutions were involved with Cadence from inception and built their infrastructure around the Microsoft suite of office products. This allowed the business to scale quickly and we have provided IT Support, telephony and all their IT hardware to support their growth. 

Our flexible service has allowed Cadence to move quickly and service their clients demands without committing to large IT overheads. Being part of their growth is a great achievement for Aspen Solutions and we look forward to supporting them in the future!

“As Cadence goes from strength-to-strength, having the right suppliers on board is vital to our success. The level of service delivered by the Aspen Solutions team has been first class and we are delighted to have them as our IT Support provider.”
John Dougan, Co Founder, Cadence 

If Aspen Solutions can help your business improve your IT Support, please feel free to get in touch today!