UK Wide Hotel IT Transformation

Our latest case study involves a large-scale hotel IT transformation delivered in close collaboration with our long-standing partner, Acquisition IT, for Amante Robin Capital, who run 29 Marriott Franchise Properties across the UK.

The Challenge

Amante Robin Capital needed a rapid, seamless transition of 29 live Marriott managed hotels to a franchised IT service model.

The work had to modernise infrastructure, strengthen operational resilience, and improve both guest and staff experience while maintaining full business continuity across high occupancy hotel environments.

With Acquisition IT leading the overall transition project, Aspen Solutions was engaged as the technical delivery partner, responsible for coordinating and executing the IT transformation across all 29 sites.

The Solution

In conjunction with Acquisition IT, Aspen Solutions delivered a phased, high-touch IT transformation, onboarding all 29 properties across four structured tranches.

• Onsite delivery at scale: 26 Aspen Solutions specialists onsite for each week-long conversion, supported by a 10-person remote team.

• Multi-vendor coordination: Coordinated closely with multiple third-party vendors to reconfigure and deploy all systems.

• Service model transition: Managed the transition from the legacy Marriott IT cluster support services to Aspen’s managed service model.

• Day-one continuity: Integrated onboarding and conversion to guarantee continuous support from day one.

• Operational assurance: Delivered proactive monitoring, documentation, and hands-on technical support throughout.

Pawel Wolowski (left), Managing Director of Acquisition IT and Paul Harkins (right), our Managing Director, onsite at Marriott Portsmouth.

The Results

Together with Acquisition IT, the transformation was delivered at pace and at scale, with minimal disruption to live hotel operations and immediate improvements in service continuity.

• Rapid mobilisation: first tranche delivered almost immediately following contract award.

• Fast rollout cycles: subsequent tranches planned and executed within four-week cycles.

• Portfolio Scale: hotels ranging from 104 to 382 rooms, covering 1,680 users.

• Technology refresh: deployed new end-user devices, servers, and network infrastructure across all sites.

• Minimal disruption: seamless transition with negligible impact on hotel operations.

Pawel Wolowski (centre) with Mhairi Beeby (centre right), our Head of Commercial, with Scott, Mariusz, Jan – 3 engineers on the project at Marriot Portsmouth.

Beyond Delivery

To support long-term success, Aspen Solutions strengthened its hospitality service capability by:

• Recruiting former Marriott technical field specialists.

• Expanding the Glasgow IT helpdesk.

• Launching a new 24/7 global helpdesk operation.

• Establishing a dedicated, hotel-focused support and delivery model.

Outcome

Under Acquisition IT’s overall leadership, and through close collaboration between all stakeholders, Aspen Solutions delivered a rapid, large-scale IT transformation that enabled Amante Robin Capital’s hotel portfolio to operate with confidence from day one. Aspen Solutions continues to support the properties with a resilient, scalable managed service platform with 24/7 global coverage.

“The transition period came with challenges, but the Aspen Soutions team was on property, very supportive, and present at all times to ensure the team had the resources needed. I would especially like to mention Mhairi Beeby, who was incredibly supportive in guiding us through the transition and continues to support the entire team afterward. The Aspen Solutions team is highly responsive, helpful, and always available for support. It is a pleasure to work with them.”
Nikolay Yordanov | Director Of Operations
London Heathrow Marriott Hotel